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If you are having difficulty with this site, please give us a call at 704-878-3275 or send us an email at pyang@mitchellcc.edu.

Store Policies

Bookstore Refund Policy and Procedures

It is strongly recommended that you attend the first class meeting before you purchase your books and supplies.  Your instructor(s) will distribute course outline(s), which contain the title, author and edition of the textbook(s) you need to purchase.  Books can be returned for credit, exchange, and/or refund during the first ten days of the semester and only with a valid Mitchell Community College cash register receipt.  No Returns will be allowed when the shrink-wrap has been removed if the book(s) was shrink-wrapped when purchased.  If the book(s) are purchased for a fast track course, or a Continuing Education class, the book(s) can only be returned within the first five days of the class start date.  The Financial Services Office will issue a refund check.  Please allow four to six weeks for processing.  Partial credit may be granted if the book(s) has been damaged or written-in.  If a book is purchased after the return period, the student has 48 hours to return the book with a valid receipt and may receive full or partial credit.

Returns are not allowed on the following items:
  • Access Codes or Late Nite Lab Access Codes
  • Computer Laptops / Tablets
  • Cosmetology or Culinary Kits
  • Electronics
  • Software
To process a check, credit card, or refund transaction, a student or parent must present:
  • The Student's Mitchell Community College ID number (located on WebAdvisor or on the printed class schedule)
  • A photo ID
  • Printed class schedule (helpful in locating the correct textbook(s))
If paying with a credit card, the cardholder must be present.
 
Financial aid, sponsored, and third-party students must present:
  • The student's printed class schedule with the student's Mitchell Community College ID number
  • A photo ID